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24/7 Helpline: 01292 619799

Office/Sales: Open Mon-Fri, 8am-5pm

What’s Included

It’s important to understand what parts of your heating and electrical systems are covered by our O’Neil Care products. The diagram and tables below reflect key elements which all our gas products cover (plus a gas fire for GoldCare Plus) and across your fixed electrical wiring system too, plus some useful descriptions. Don’t forget also that you’ll have a 24/7/365 emergency helpline, and access to our Gas Safe Registered engineers and Select Accredited Electrician’s to carry out all the work required to get you back up and running. Their time and parts required to repair any faults are also included within the monthly price, as is your annual boiler service.

If you have any other questions, you can call us on 01292 619799 or fill in the contact form.

Choose which product is best for you below.

Boiler

Your main boiler, the components within its casing and the controls on it to heat your home.

Programmer and timer

The controls used to select the time your boiler is on or off, and control temperature output.

Circulating Pumps

The pump used to circulate hot water around your heating system.

Expansion Tank

The tank that protects your heating system from excessive pressure as a result of temperature increase in conventional heating systems (not combi).

Also known as open-vented cylinders. The cylinder which converts cold water from a cold-water storage tank to hot water for general use.

The device which regulates the heating of water in your hot water cylinder.

System Bypass Valve

Valves which are fitted to a heating system to control its water flow and pressure.

Flow and Return Lines (pipe work)

The hot and cold-water pipework which take water to and away from radiators.

Zone Valves

Values which control the flow of water in a heating system, used to divide a property into smaller areas for efficiency and comfort

Room Thermostat

The device which controls the temperature throughout your home by turning the heating on or off depending on how hot the room is.

Radiators

The item used to convert the hot water within it into warm air to distribute around a room.

Thermostatic Radiator Values (TVRs) / Radiator valves

The valve mounted on each radiator which controls the flow of hot water and resulting temperature in a room.

Wall Sockets

A socket where you can plug electrical items in for them to get power.

Boiler Isolation Switch

A switch which isolates your boiler from the rest of the property’s power supply for servicing or repairs.

Shower Isolation Switch

A switch which isolates your electric shower from the rest of the property’s power supply.

Immersion Heater Isolation Switch

A switch which isolates your immersion heater from the rest of the property’s power supply.

Loft Lights and Switches

Lighting and electrical power switches in floored loft spaces.

Light Fittings

The part of a lighting unit which a bulb is fitted into.

Cooker Isolation Switch

A switch which isolates your electric cooker from the rest of the property’s power supply.

Light Switches

The permanent fixture which allows you to control lighting.

Fuse Box

The central hub which separates the incoming electrical supply into different circuits within a property and cuts out if there is an overload.

Also known as a consumer unit.

Price per month

The monthly price payable by direct debit, or you can pay in full at x12 the quoted monthly price.

Excess Fee

An additional one-off payment to cover parts and labour when you experience a heating system breakdown.

Annual Boiler Service

Worth over £70 and provided free every year of cover. Among other checks, it includes checking all gas components, inspecting burners and satisfactory operation checks.

Boiler and Controls

Your main boiler, the components within its casing and the controls on it to heat your home.

Full Central Heatings System

Repairs to the pipework, radiators, boiler and cylinders which make up your heating system.

Pipework

The pipes which carry hot and cold water around your central heating system.

Gas Fire included

Repairs and servicing to a single gas fire attached to your mains gas supply.

Price per month

The monthly price payable by direct debit, or you can pay in full at x12 the quoted monthly price.

Excess Fee

An additional one-off payment to cover parts and labour when you experience a heating system breakdown.

Annual Boiler Service

Worth over £70 and provided free every year of cover. Among other checks, it includes checking all gas components, inspecting burners and satisfactory operation checks.

Boiler and Controls

Your main boiler, the components within its casing and the controls on it to heat your home.

Full Central Heatings System

Repairs to the pipework, radiators, boiler and cylinders which make up your heating system.

Pipework

The pipes which carry hot and cold water around your central heating system.

Gas Fire included

Repairs and servicing to a single gas fire attached to your mains gas supply.