Ayrshire: 01292 619 799 | East Kilbride: 01355 203 333

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Independent Customer Reviews

Read what our customers think of our service

4.5 Stars - Based on 200+ Google Reviews

Lorna Ross Avatar
Lorna Ross
25/02/23 - Google
Great service will everything explained
David miller
10/02/23 - Google
Professional and efficient
Catherine McKinlay Avatar
Catherine McKinlay
25/01/23 - Google
Our Annual Servicing of our boiler was very efficient.
David macdonald
18/01/23 - Google
Great company Great company with very knowledgeable and helpful engineers, I hadn't a great experience recently but understandable under the demand from customers during bad weather. Keep doing your best 👍
Catherine McKinlay
12/01/23 - Google
Our Annual Servicing of our boiler was very efficient.
Jòhn Harris Avatar
Jòhn Harris
08/12/22 - Google
The engineer was with us within two hours of my request for assistance and he was very pleasant and proved most helpful. The problem was resolved in good time.
Alex Marr Avatar
Alex Marr
18/11/22 - Google
Everything worked like clockwork - special arrangements were made to fit in with our not being at the flat all of the time but nothing seemed too much bother. The Engineer came on time, carried out the service and sorted out the paperwork. In response to a query I raised she gave a clear explanation. The Engineer came across as knowing what she was doing and left me feeling confident that the service of our boiler was in good hands.
Kirsty Hitgirl Rintoul Avatar
Kirsty Hitgirl Rintoul
18/11/22 - Google
Kirsten arrived to service my boiler in the pre agreed timeframe, she was so friendly & efficient, had my boiler serviced perfectly in no time at all & even taped up my gas meter cover with stronger tape after it was damaged in high winds for me, she went above & beyond! Fantastic service from start to finish, 10/10!!
Allan McKie Avatar
Allan McKie
18/11/22 - Google
Phoned for a service, call answered promptly, appointment given that suited, engineer turned up with in allotted time, was very pleasant, carried out service, good job done. No complaints from start to finish. Thank you.
Stuart Graham Avatar
Stuart Graham
10/11/22 - Google
Great service. Engineer very thorough. Office very quick to respond to queries. Service booking very easy
fiona mackinnon Avatar
fiona mackinnon
23/10/22 - Google
I had cause to call out o’neils heating engineers a few times recently. On each occasion, the response was immediate, with a engineer out very quickly. They all were able to identify the problems and fix them. Where a new part had to be ordered, this was also done quickly . The engineers were efficient, explaining what they were doing with a friendly manner. Highly recommend.
Ronald Cox Avatar
Ronald Cox
06/10/22 - Google
Easy to book service appointment, engineer turned up on time and completed the job in less time than expected.
mercman777 Avatar
07/09/22 - Google
Prompt, friendly service at a fair price.
Robbie Foster Avatar
Robbie Foster
07/09/22 - Google
I have the monthly payment plan, service every year and no fuss repairs when required I have had the heat exchanger replaced and a leaking radiator repaired. Heating engineers and office staff extremely helpful an excellent local company.
June Horton Avatar
June Horton
20/07/22 - Google
Engineer who attended was very helpful and was happy to explain a couple of concerns that I had. He went above and beyond my normal expectations for the job.
Robert English Avatar
Robert English
06/07/22 - Google
Excellent company to deal with. The engineer was very helpful knowledgeable and friendly.
Rowan Climie Avatar
Rowan Climie
05/07/22 - Google
I was able to request a service time that suited me. Engineer was polite, punctual and very efficient.
Jeanette Lang (JennywheelbarrowSparrow) Avatar
Jeanette Lang (JennywheelbarrowSparrow)
22/06/22 - Google
All round did the boiler service quickly and efficiently. Engineer was nice and cheery.
Catherine Cowie Avatar
Catherine Cowie
22/06/22 - Google
It was very quick and easy to arrange an initial service/inspection of my system ahead of taking out a service agreement. The engineer was very thorough, and I had confidence in his assurance that my boiler was in good order for another year.
John McGrady Avatar
John McGrady
17/06/22 - Google
Excellent service, first time customer service carried out engineer friendly and polite , arrived on time explaining everything as he went along everything left clean and tidy would recommend.
M R Avatar
21/04/22 - Google
First engineer very pleasant and efficient - gave me some tips on radiator maintenance.
Second engineer was called after hours as boiler had a faulty heat sensor which he fixed quickly and was also very polite and professional.
Alyson Marshall Avatar
Alyson Marshall
21/04/22 - Google
I have been with O'Neils a few years now and cannot fault them. Office staff are efficient and courteous and the engineers arrive on time. If they are going to be a bit later due to unforseen circumstances, the office staff call to let you know. Great company, I highly recommend them.
Lorna Thomas Avatar
Lorna Thomas
08/04/22 - Google
Polite and friendly telephone call to arrange service. Engineer arrived on time and was very polite and knowledgeable. Efficient friendly service.
caroline Boyle Avatar
caroline Boyle
08/04/22 - Google
first service from o’neils on my boiler. got appointment no problem. engineer called the night before to ask if could come a bit earlier than arranged…. suited me fine. Very helpful and friendly bloke and took the time to explain a couple of things to me that i wasn't sure of regarding pressures etc… . cleared everything up for me advised what to look for if i thought there were any issues again. great service. good price for the plan. have already recommended them to my mum for a service plan. 👍🏻
24/03/22 - Google
Paul was excellent and very knowledgeable.
Once I had explained the issue he explained what the potential solutions would be and over the 2 visits implemented them.
O’Neil have been excellent but particularly my engineer Paul who I can’t praise highly enough.
Bulwk3 Avatar
24/03/22 - Google
Engineer was polite, knowledgeable and respectful of our home. Called out on a Sunday for a problem. Repair carried out professionally and efficiently. Would definitely recommend to friends and family.
Margaret Boyle Avatar
Margaret Boyle
24/03/22 - Google
All O'Neil staff I have dealt with are always professional and polite and do a great job in the most efficient and quickest way possible keeping me updated at all times
Alan Blyth Avatar
Alan Blyth
23/03/22 - Google
Electrician showed up first thing and completed the job in under half an hour. Great stuff.
John Screwdriver Avatar
John Screwdriver
12/01/22 - Google
I've been using O'Neils for many years now and wouldn't think to go anywhere else, sure their not the cheapest in town but they stand by thier work 100%
James McClelland
Annual service - Had my annual service recently and missed the engineer by 5 mins, Rang the office and they managed to get him to come back after his next appointment. Great service and friendly engineer!!

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