Independent Customer Reviews

Hugh, the engineer, took the time to explain all the service details and was very knowledgeable about the system.
Callum and Brian did an excellent job installing our new boiler.
The team was professional and efficient throughout the entire process, and I couldn't be happier with the service I received.

Really impressed, guys arrived early and on time. They worked diligently to get job done in one day. Very professional and stayed as long as the job took, we were given a good tutorial on how everything worked, which was really helpful. Would certainly recommend and use the services again.

Instalation of our Baxi boiler went without a hiitch.The engineer was extremely efficient, pleasant to speak to and clean and tidy.

Fantastic company, great communication and very efficient. Thank you

I had to call out an engineer on Saturday night. Alister the engineer told me he was on his way and kept me updated on his progress. Really knowledgeable guy. He needed some obscure part which he organised for early delivery. He made sure I had heating and hot water before he left. When I phoned his office on Monday morning I found the part and engineer visit had already been organised. Great service!

Exemplary service from the O'Neill team. I have an O'Neill Care plan and when we needed it with a spouting water emergency, they were there quickly and without fuss. Sorted the problem, and the team we dealt with were all highly personable. Highly recommend signing up to O'Neill Care.

Have used O'Neil G&P for years and always have had excellent service. The office staff are always very pleasant and helpful and the engineers are friendly and professional. Had an issue with boiler this week and the engineer came out within two hours of call and issue resolved. He was very helpful with advice. O'Neil are an established company with a lot of experience and offer great customer service.

Boiler service then a repair shortly after.

Great service by professionals. You can tell they take pride in doing a good job and put cust exp high on their priority list!

Fully recommend.

O’Neil carried out my annual boiler/heating service. The work was carried out by a courteous and efficient engineer who was also helpful in answering my questions. Also worthy of a mention are the very helpful and pleasant office staff who arranged the service and followed up to ensure customer satisfaction.

Had a leak in my boiler and called up O'Neil, they had a guy at my place within 40 Minutes and he had the problem sorted within another 20 minutes.

The GasCare contract is worth every penny.

Cannot recommend them highly enough

O'Neil's fitted new boiler excellent service from the 2 engineers very clean and tidy would recommend O'Neils for great service thank you

I cannot speak too highly of the excellent service I have received from the whole O'Neil team, from the friendly and efficient staff on the phone to the competent and knowledgeable engineers who have called. At a time of year where there is greatly increased demand, their system is obviously geared to cope well. As someone who has experienced the frustrations of being kept on hold I was particularly impressed that there was an option to get a call back which actually worked. This is a firm I am happy to recommend.

Great service will everything explained

Professional and efficient

Our Annual Servicing of our boiler was very efficient.

Great company Great company with very knowledgeable and helpful engineers, I hadn't a great experience recently but understandable under the demand from customers during bad weather. Keep doing your best 👍

Our Annual Servicing of our boiler was very efficient.

The engineer was with us within two hours of my request for assistance and he was very pleasant and proved most helpful. The problem was resolved in good time.

Everything worked like clockwork - special arrangements were made to fit in with our not being at the flat all of the time but nothing seemed too much bother. The Engineer came on time, carried out the service and sorted out the paperwork. In response to a query I raised she gave a clear explanation. The Engineer came across as knowing what she was doing and left me feeling confident that the service of our boiler was in good hands.

Kirsten arrived to service my boiler in the pre agreed timeframe, she was so friendly & efficient, had my boiler serviced perfectly in no time at all & even taped up my gas meter cover with stronger tape after it was damaged in high winds for me, she went above & beyond! Fantastic service from start to finish, 10/10!!

Phoned for a service, call answered promptly, appointment given that suited, engineer turned up with in allotted time, was very pleasant, carried out service, good job done. No complaints from start to finish. Thank you.

Great service. Engineer very thorough. Office very quick to respond to queries. Service booking very easy

I had cause to call out o’neils heating engineers a few times recently. On each occasion, the response was immediate, with a engineer out very quickly. They all were able to identify the problems and fix them. Where a new part had to be ordered, this was also done quickly . The engineers were efficient, explaining what they were doing with a friendly manner. Highly recommend.

Easy to book service appointment, engineer turned up on time and completed the job in less time than expected.

Prompt, friendly service at a fair price.

I have the monthly payment plan, service every year and no fuss repairs when required I have had the heat exchanger replaced and a leaking radiator repaired. Heating engineers and office staff extremely helpful an excellent local company.

Engineer who attended was very helpful and was happy to explain a couple of concerns that I had. He went above and beyond my normal expectations for the job.

Excellent company to deal with. The engineer was very helpful knowledgeable and friendly.

I was able to request a service time that suited me. Engineer was polite, punctual and very efficient.

All round did the boiler service quickly and efficiently. Engineer was nice and cheery.