Ayrshire: 01292 619 799 | East Kilbride: 01355 203 333

oneil care
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Independent Customer Reviews

Read what our customers think of our service

4.5 Stars - Based on 200+ Google Reviews

hurlfordlad Avatar
hurlfordlad
27/10/24
Our heating system developed a severe blockage over the summer. It was only discovered when I switched it back on when it got cooler. No heat to any of the downstairs radiators. Two engineers spent four hours locating and removing the blockage. The two guys worked tirelessly. Some new pipework and an extra filter were added. On completion, they explained exactly what they had done and gave us good advice on how to use the thermostatic radiator valves to give maximum efficiency. The system is now working better than I can remember. Radiators heat up almost immediately. I cannot praise the engineers highly enough for their professionalism. Highly recommend. Tom, Troon
Jac P Avatar
Jac P
23/09/24
We have used O’Neils for a number of years now for our boiler care, always been fantastic!
We recently had our Annual service again, arrived exactly when they said and serviced the boiler promptly. Very pleased, thank you.
Michael McMillan Avatar
Michael McMillan
19/09/24
Phoned to book our annual gas boiler service on the Thursday service arranged for the following day.
Gas Engineer turned up when you said they would, he was well presented and mannerly, carried out his work professionaly and left leaving no mess whatsoever.
Then a few days later I received a call from their staff to check everything went okay.
Would highly recommend this company.
Robert Stevenson Avatar
Robert Stevenson
30/08/24
Work carried out promptly. Engineer very helpful. New boiler a huge improvement on the 21 year old original.
BozzaRedtop Avatar
BozzaRedtop
22/08/24
Had my yearly service last week from O’Neill’s and couldn’t be happier. The engineer came within the specified time, completed his work promptly and efficiently. I was able to carry on what I was doing without even knowing he was there. Everyone from the staff on the other side of the phone through to the engineers are friendly and experienced. Highly recommended!!
helen skehill Avatar
helen skehill
22/08/24
Had a call to remind me my service for boiler was overdue ,boiler was serviced efficiently and the engineer was very courteous , there was a part needed after the service and the guy informed me I wouldn't need to do anything, they ordered the part and called to arrange a date and time suitable for me everything was taken out of my hands and the staff... girl from the office and the engineer were so helpful it was so plain sailing for me .
I have had the great pleasure of being with this company for a few years and always had amazing service..Would absolutely recommend them as the best in everyway Thanks again for a job well done and more ... regards Helen Skehill
Andrew Keachie Avatar
Andrew Keachie
22/07/24
We had a new worcester combi boiler fitted last week.
Engineer first class, very professional, explained new system, checked all was working well and left the utility room clean. Old boiler and parts taken away. Delighted with installation - hoping the new boiler works as well as it looks!
Yvonne Dav Avatar
Yvonne Dav
20/07/24
New boiler was fitted efficiently and well by the O’Neils engineer.
Jill Malloy Avatar
Jill Malloy
24/05/24
New boiler fitted. Delighted with promptness of visit by O’Neil Gas, service provided, reasonable price and all of the staff I have dealt with. All exceptionally friendly and knowledgeable. Highly recommend.
Margaret Grier Avatar
Margaret Grier
13/05/24
Recently had our third boiler installed and the work was done by O'Neil Gas - this was a new one for us as it is thermostatically controlled. The engineers were a credit to their employers and very respectful of the work needed and the noise level. Very satisfied with our new heating system.
Wendy Harris Avatar
Wendy Harris
07/05/24
Our oil boiler was due a service so we reached out to O'Neils. They were able to find a time to suit quickly and, on the day, the engineer was a little earlier but had told them we would be home.

The service was straightforward and we were told about things to check and signs to look out for. This was helpful as we are fairly new to the property and the previous company didn't mention any of this so we thought this showed excellent customer service.

We will invite them back next year and know that should we have any issues they will be able to help us.
Paul Marshall Avatar
Paul Marshall
06/05/24
My recent experience was met with Excellent, Efficient and Friendly Customer Service Staff in regard to an urgent home repair. The Engineer carried out a thorough investigation and completed a challenging repair given the confined space and location. Under the circumstances all those involved exceeded my expectations.
Ras Labbad Avatar
Ras Labbad
19/04/24
Hugh, the engineer, took the time to explain all the service details and was very knowledgeable about the system.
Callum and Brian did an excellent job installing our new boiler.
The team was professional and efficient throughout the entire process, and I couldn't be happier with the service I received.
Carol Mcgeechan Avatar
Carol Mcgeechan
18/04/24
Really impressed, guys arrived early and on time. They worked diligently to get job done in one day. Very professional and stayed as long as the job took, we were given a good tutorial on how everything worked, which was really helpful. Would certainly recommend and use the services again.
Irene Capaldi
29/03/24
Instalation of our Baxi boiler went without a hiitch.The engineer was extremely efficient, pleasant to speak to and clean and tidy.
Laura Walsh Avatar
Laura Walsh
21/03/24
Fantastic company, great communication and very efficient. Thank you
James Ticcioni Avatar
James Ticcioni
18/03/24
I had to call out an engineer on Saturday night. Alister the engineer told me he was on his way and kept me updated on his progress. Really knowledgeable guy. He needed some obscure part which he organised for early delivery. He made sure I had heating and hot water before he left. When I phoned his office on Monday morning I found the part and engineer visit had already been organised. Great service!
Dave Ross-Tomlin Avatar
Dave Ross-Tomlin
08/03/24
Exemplary service from the O'Neill team. I have an O'Neill Care plan and when we needed it with a spouting water emergency, they were there quickly and without fuss. Sorted the problem, and the team we dealt with were all highly personable. Highly recommend signing up to O'Neill Care.
Jeanne Stirling Avatar
Jeanne Stirling
21/02/24
Have used O'Neil G&P for years and always have had excellent service. The office staff are always very pleasant and helpful and the engineers are friendly and professional. Had an issue with boiler this week and the engineer came out within two hours of call and issue resolved. He was very helpful with advice. O'Neil are an established company with a lot of experience and offer great customer service.
Marc Logan Avatar
Marc Logan
21/02/24
Boiler service then a repair shortly after.

Great service by professionals. You can tell they take pride in doing a good job and put cust exp high on their priority list!

Fully recommend.
Morag Evans Avatar
Morag Evans
16/02/24
O’Neil carried out my annual boiler/heating service. The work was carried out by a courteous and efficient engineer who was also helpful in answering my questions. Also worthy of a mention are the very helpful and pleasant office staff who arranged the service and followed up to ensure customer satisfaction.
Graeme Ross Avatar
Graeme Ross
02/02/24
Had a leak in my boiler and called up O'Neil, they had a guy at my place within 40 Minutes and he had the problem sorted within another 20 minutes.

The GasCare contract is worth every penny.

Cannot recommend them highly enough
Morag Morris Avatar
Morag Morris
20/12/23
O'Neil's fitted new boiler excellent service from the 2 engineers very clean and tidy would recommend O'Neils for great service thank you
Sandra Mccallum Avatar
Sandra Mccallum
12/12/23
I cannot speak too highly of the excellent service I have received from the whole O'Neil team, from the friendly and efficient staff on the phone to the competent and knowledgeable engineers who have called. At a time of year where there is greatly increased demand, their system is obviously geared to cope well. As someone who has experienced the frustrations of being kept on hold I was particularly impressed that there was an option to get a call back which actually worked. This is a firm I am happy to recommend.
Lorna Ross Avatar
Lorna Ross
25/02/23
Great service will everything explained
David miller
10/02/23
Professional and efficient
Catherine McKinlay Avatar
Catherine McKinlay
25/01/23
Our Annual Servicing of our boiler was very efficient.
David macdonald
18/01/23
Great company Great company with very knowledgeable and helpful engineers, I hadn't a great experience recently but understandable under the demand from customers during bad weather. Keep doing your best 👍
Catherine McKinlay
12/01/23
Our Annual Servicing of our boiler was very efficient.
Jòhn Harris Avatar
Jòhn Harris
08/12/22
The engineer was with us within two hours of my request for assistance and he was very pleasant and proved most helpful. The problem was resolved in good time.

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