Terms and Conditions - O'Neil Care

Gas Terms and Conditions

1.1 “Company”

Means O’Neil Gas Services Ltd.

1.2 Owner

Means the person entering into this Agreement with the Company.

1.3 “Boiler”

Means the Gas Central Heating Boiler.

1.4 “Fire”

Means the Gas Fire.

1.5 “Central Heating System” (Hereafter “CHS”)

Means the boiler, piping and radiators connected to it. If a hot water cylinder is connected to the boiler then the piping required to heat the hot water is included. Any expansion tank which serves to fill the CHS is included. All standard timers and temperature controls as well as radiators valves are included.

1.6 Breakdown or Failure of Boiler/CHS

Means the cessation or substantial impairment of the normal heating or domestic hot water services caused by the breaking, burning out, wearing out of any part of the Boiler/CHS or it’s ceasing to function.

1.7 Breakdown or Failure of the Gas Fire

Means the cessation or substantial impairment of the normal operation of the gas fire caused by the breaking, burning out, wearing out of any part of the Fire.

1.8 “Normal Working Hours”

Means Monday-Friday 8am to 8pm, excluding Bank Holidays.

1.9 “Home

Means the Owner’s place of residence or the home owned by the Owner that is a private domestic dwelling.

1.10 “Service Area”

At the discretion of O’Neil Gas Services Ltd.

1.11 “Repair Costs”

Means the charges for parts and labour together with VAT. This is only charged for components or work that is not covered under any of the contracts after first quoting for the work.

1.12 “Commencement Date”

The date Your information is entered into Our systems – usually within 2 business days from the date of application and confirmed in our confirmation letter.

2. Period/Extent of Agreement

2.1 This agreement is to be read in conjunction with the Summary of Protection document signed by the Owner.

2.2 Once signed this agreement persists for a period of 12 months from the Commencement Date. This agreement shall renew automatically at the end of each 12 month period, for a further 12 months unless notice of cancellation is received from the Owner within 14 days of the renewal notice issued by the Company. Upon renewal Direct Debits will continue and be revised to reflect any increase in the annual cover charge. There will be no price rises until 2026.

2.3 Due to the cooling off period required by law & to protect the company from any claims made by a new customer for a breakdown/failure that was already on the boiler/fire/system when the contract was signed, any breakdown call outs in the first 21 days of the first contract year will not be covered.

This agreement provides cover at the Owners Home at the address provided in the signed Summary of Protection document attached hereto. Cover is only provided for CHS, Boilers and Fires used inside your home for domestic purposes.

3. Owners Responsibility

Where no pre-inspection is required due to the information being supplied directly by the Owner, the Company reserve the right to cancel the policy during the first requested visit to the Owners home if any of the Boiler/CHS or Fire is more than FIFTEEN (15) years old, in a poor state of neglect, unsafe, clear evidence that a fault was present on the Boiler/Fire/CHS when the contract was taken out or has a major design fault that wasn’t disclosed at the time of this Agreement. If the policy is cancelled by the Company due to any of these issues the Owner will receive a full refund of monies already paid less the cost of the engineers labour for the first requested call out.

4. Policy Levels

With the agreement, O’Neil Care Silver offers the benefit of a free annual service of one gas boiler, which is the responsibility of the client to either phone or email the company to book in a date that suits them. We will not be automatically turning up at your home to do a service.

All repairs and call outs will have a fixed fee of £80 plus vat, which will cover all parts and labour, unless the repair required is not covered under the clause exclusions, see below. The cost of each visits the owner request will be £80.00 plus vat. O’Neil Care silver may only be paid for with a direct debit in twelve monthly instalments and is for minimum of 12 months. The fixed fee for any repair will be taken via your direct debit instruction within 10 working days of our engineers being dispatched. The fixed fee with the O’Neil Care Silver does not include the fitting or the cost of a new boiler or any upgrade works. The owner remains liable to make the full 12 months payments even if they cancel the contract before the first 12 months are up. O’Neil Care Gold, offers the benefit of a free annual service of one gas boiler which is the responsibility of the client to either phone or email the company to book in a date that suits them. We will not be automatically turning up at your home to do a service.

All parts and labour inside the property are covered with unlimited call outs, unless it falls under the exclusions stated below. We will not be automatically turning up at your home to do a service. All parts and labour for one gas boiler and one gas fire inside the property are covered with unlimited call outs, unless it falls under the exclusions stated below.

5. Option of a Free Annual Service (client’s responsibility to book)

The company offers the benefit of a free annual service of one gas boiler, with the silver and gold membership, which is the responsibility of the client to either phone or email the company to book in a date that suits them. We will not be automatically turning up at your home to do a service. Such annual service shall include:

(a) check gas-carrying components and gas controlling devices of the appliance are operating satisfactorily. If deemed necessary by the Company, clean and adjust them,

(b) inspect the burners and flue ways of the combustion chamber and heat exchanger of the boiler and clean them whenever necessary.

(c) check the remainder of the system is operating satisfactorily and adjust or repair such parts as necessary.

The exact time and date when the Company will carry out the service described above will be at the sole discretion of the Company If, at the request of the Owner, the Company carry out any part of the service outside its normal working hours the Owner will pay the Company’s additional charge for out of hours service. The Annual Service will not be carried out in December of January.

6. Failure or Breakdown

The Company agrees they will within a reasonable time of the Owner notifying them that the CHS/Fire has broken down or failed, carry out the making of any repairs and the fitting of any replacement parts subject to the terms of this Agreement and the terms of this clause 6:

(a) The Company will only action a request for repair, if the Owner is up to date with payments & the failure/breakdown isn’t part of the exclusions.

(b) If any parts of the CHS which the Company are liable to replace become obsolete or unobtainable, the Owner will be informed of this and a quote to replace the appliance will be given. This Agreement does not include the costs of replacing an obsolete appliance.

(c) The Company shall not be held responsible for any delay in the provision of spare parts by suppliers.

(d) Labour covers replacement of parts only it does not cover labour involved in the fitting of a new boiler.

(e) New gas boilers/fires normally have a standard warranty to cover certain parts & labour but does not cover all eventualities, so clients take out the O’Neil Care service contract so they have a more comprehensive cover to their full system. The company reserve the right to use the services of the repair engineers of the manufacturer of the appliance to carry out a repair to the gas boiler or gas fire. This would be done at no charge to the customer & would be carried out under the term of the O’Neil Care contract.

7. Exclusions

The following works and/or items are excluded from this Agreement and for which no cover is provided and for which no liability is accepted or attaches to the Company. If such works are carried out at the request of the Owner, a signed work instruction will be required and the Owner will be directly responsible for any charges arising.

7.1 The following although connected directly or indirectly are not part of the GCH/Fire cover and are to be treated as exclusions to the cover under the Agreement:

The electrical supply up to and including the isolating switch or socket for the CHS.
The gas supply up to the Boiler isolating valve.
The mains water supply up to the Boiler and or the expansion vessel or expansion tank stopcock.
Any drain to which a condensate pipe is connected.
Any pipe conveying hot water from the boiler or hot water cylinder to the hot water taps and unvented cylinders.
All plumbing appliances such as showers, sinks, baths, bidets, wc’s, washing machines, dishwashers, waste disposal units etc. and all piping and taps or stopcocks connected to them.
Any domestic cold water storage tank.
Any energy management system other than standard time and temperature controls.

7.2 Turning off or lighting up the CHS and adjustment of time switches, controls etc. except in connection with a breakdown or failure of the system.

7.3 The replacement of decorative parts, chipped or worn paint on radiators or fire trims, lamps/lights, batteries for remote controls or any wireless controls, flue guard baskets, boiler casings, gas fire glass or coals/pebbles or such item that aren’t regarded as working parts and will not be covered by contract.

7.4 Any work caused by or arising out of the failure of the Owner to comply with the instructions or recommendations of either the manufacturer or the installer or Company, and/or the Owner failing to take reasonable precautions to protect or minimise damage to the system on its breakdown or failing.

7.5 Any work arising from damage by the Owner or a 3rd party.

7.6 Any work caused by the failure of the public mains electricity, gas or water supply.

7.7 Making good any damage or any work carried out resulting from fire, flood, lightning, explosion, storm, frost, snow, wind and other natural hazards, war or civil disorder.

7.8 Any consequential loss, damage or liability no matter how incurred unless caused by the negligence of the Company.

7.9 The Company shall not be required to carry out any work to the building, fixtures, decorations, furniture or fitting of the building in which the CHS is situated arising out of any cause whatsoever other than the negligent or wrongful at of the company of their employees.

7.10 Chemical work of any type such as adding chemicals to remove blockages, partial blockages or gas formation from the CHS. The topping up of any chemicals for any reason including after the CHS is drained for any reason including repairs.

7.11 If parts become obsolete and cannot be replaced or the boiler becomes unsafe to use and cannot be repaired then the Owner would be given a quotation of the costs which they would be liable to pay for the replacement.

7.12 Any faults in the CHS caused by sludge, scale or rust within the Boiler, radiators or pipework are not covered by this policy. Any work required to rectify any blockages, partial blockages or gas formation by using chemicals or physical means or having to replace any parts, components, piping, fittings, radiators or boilers due to sludge or blockages in system is not covered by this Agreement. A quotation will be provided for this type of work to be carried out. The Owner has the right to use another Company to carry out this work. Once the work has been completed to the satisfaction of the Company, cover under this Agreement will recommence.

7.13 Work on any part of the CHS which is not possible for the engineer to work safely upon (such as a Boiler that is installed in a loft, which does not have a permanent ladder for access).

7.14 Any part of the CHS where it is impossible or impractical to access because of its position such as the installations of fittings such as kitchen worktops or cupboards being fitted too close to the appliance. The cost of removing any fittings which inhibits access to the boiler/appliance will be the responsibility of the owner.

7.15 Flue pipework that is outside the main building of the Home. Unvented hot water cylinders, cold water tanks or oil boilers or replacement batteries in controls.

7.16 Any defect or failing arising from the original design of the CHS or Boiler.

7.17 Any upgrades or improvement work required as a result of legislation (Health and Safety or otherwise) to meet current standards, eg. from Jan 2012 all boilers that have part of their flue pipework hidden by boxing in or due to the direction of the flue run now have to have a viewing hole made available so engineers can check the condition of the flue pipe. A quote will be issued for work of this nature. If this is deemed a safety issue and isn’t carried out this may invalidate the Agreement and cover withdrawn.

7.18 Any instances where the ventilation for the appliance is not up to the required standard. A quote will be issued to carry out this work. If this is deemed a safety issue and isn’t carried out this may invalidate the Agreement and cover withdrawn.

7.19 Any external influences which may affect the CHS/Fire such as severe frosts/winds or owner neglect.

7.20 In the case of Condensing Boiler any fault caused by condensate pipework freezing or blocking up in anyway which caused water to back fill into the Boiler causing damage. This type of failure/breakdown is not covered by any policy and the cost of repairing the appliance will be with the owner.

7.21 To avoid any doubt if the gas boiler/fire would cost more to repair than the cost of buying a new boiler/fire at trade prices this would be deemed as “beyond economical to repair” and would mean the gas boiler/fire would be written off. This contract does not cover the replacement of a new gas boiler/fire so if the boiler/fire is deemed as beyond economical to repair the cost of replacing the gas boiler/fire would lie with the client & not the company.

7.22 No smart thermostat such as Nest or Hive is covered by this maintenance contract. This is due to the high cost of replacing such a system compared to the cost of a basic thermostat system & is reflected in the cost of this maintenance contract.

8. Service of Notices

Any notice served by the Company on the Owner hereunder shall be deemed to be properly served if addressed to the Owner and left at or posted to either the Owner’s last know address or the address or Owner’s Home as disclosed in this Agreement.

9. Changes of Ownership (Transferable)

If the Ownership of the CHS changes, the Owner shall have the option to transfer cover under this Agreement to the CHS and/or Fire to their new Home provided it is within the Service Area. Upon notification of change of ownership cover under this agreement for the former Home of the Owner will cease.

10. Alteration to Central Heating System

If during the period of this Agreement the Owner wishes to alter the CHS or have work carried out on the System by persons other than the Company, notification must be submitted to the Company in writing, at least two weeks prior to the work being carried out the Company may then:

(a) Agree in writing that this Agreement will apply to the system after inspection by an O’Neil Service Engineer (a charge will be made for this service).

(b) Cancel this Agreement forthwith should the system be altered, extended or have work carried out, without agreement of the Company.

11. Cancellation

11.1 Aside from any other cancellation rights within this Agreement, the Company further reserves the right to cancel this Agreement immediately, by providing notice in writing in the following circumstances:

If the Owner fails to comply with his/her obligations under this Agreement.
If the Owner gives false information.
If the Owner does not make the agreed payments in accordance with Clause 13.
If the Owner does not provide access to the property where required.
Where there are Health and Safety issues.
If permanent repairs or improvements the Company tell you are required are not completed.
If the appliances or systems for which cover is provided is more that FIFTEEN (15) years old at the date of commencement of this agreement or its renewal.
If the Company find something wrong at the first inspection that wasn’t disclosed when the contract was taken out, such as any faulty component on the boiler/fire/system. As there is no pre-inspection visits the first time we may gain access to the property could be several months into the first contract year.
If the Company are not reasonably able to find parts for your appliance, Fire or CHS.
In the event of the Company, in pursuance of their rights set out in this Agreement cancelling the agreement at the first visit a full refund of any money paid will be made.
If the Company cancels this Agreement at any time after the first visit the Company will refund any money paid for the time left to run during the current period of cover.

11.2 If the Owner cancels this Agreement during the period of cover the Owner will be responsible for full 12 months payment of the balance of the annual charge for the period of cover.

12. Limitation of Obligations

The Company shall not be liable for any failure to perform their obligations under this Agreement if they are prevented from doing so by any cause reasonably beyond their control (including all industrial disputes, strikes, lock-outs, fire, accidents, road conditions war or force majeure).

13. Payment Terms and Conditions

13.1 If default in monthly payment of the Direct Debit occurs, constituted by the non-payment of one month, the Company reserves the right to refuse all service until monies in arrears are paid. For each unpaid Direct Debit the Company will charge an administration fee of £10.00 which will be collected by Direct Debit.

13.2 If the Direct Debit monthly payment falls into two months arrears, the Company reserves the right to terminate this Agreement. The Owner will be notified of this by letter. No refund will be made of any money paid to the Company.

13.3 This Agreement constitutes a legal obligation to pay in full for the plan and cover which has a minimum period of one year. If the Direct Debit is cancelled and payments fall in to arrears then any outstanding payments for the rest of the 12 month period of cover become immediately due to the Company.

13.4 If during the period of Direct Debit collections an increase of the rate of V.A.T. is announced then the Direct Debit amount collected shall increase to include the increased V.A.T.

13.5 Direct Debits from your account will be regular monthly payments with the first payment being advised to you a minimum of 10 days before it is collected from your account. Thereafter, no notification will be given unless there was an increase in V.A.T. or parts were added so the Direct Debit amount changed.

13.6 The Company is entitled to charge interest on any outstanding sums at the rate of 8% over the Bank of England base lending rate from time to time until payment.

14. Miscellaneous

This Agreement shall be governed by and construed in accordance with Scots Law and the parties hereby prorogate the non-exclusive jurisdiction of Ayr Sheriff Court in respect of any dispute arising.

Electric Terms and Conditions

1.1 “Company”

Means O’Neil Gas Services Ltd (Us/We/Our)

1.2 “Owner”

Means the person entering into this Agreement with the Company (You/Your)

1.3 “Electrical Wiring System”

Means repairs to your Fixed Electrical Wiring System as defined in Section 4

1.4 “Normal Working Hours”

Means Monday-Friday 8am to 8pm, excluding Bank Holidays

1.5 “Home”

Means Your place of residence or the home owned by You that is a private domestic dwelling

1.6 “Service Area”

At the discretion of O’Neil Gas Services Ltd

1.7 “Repair Costs”

Means the charges for parts and labour together with VAT. This is only charged for components or work that are not covered under the contract after Us first quoting for the works

1.8 “Commencement Date”

The date Your information is entered into Our systems – usually within 2 business days from the date of application and confirmed in our confirmation letter

1.9 “Pre-existing Faults”

You must disclose to us during the sales process if your system is not in good working order. At Our first visit, We may determine if any faults have pre-dated your Commencement Date and these repairs will not be covered by this agreement.

2. Period of Agreement

2.1 To be read in conjunction with the Summary of Protection information online or in hard copy

2.2 The duration is a period of 12 months from the Commencement date. This agreement renews automatically at the end of each 12 month period for a further 12 months unless notice of cancellation is received from the Owner within 14 days of the renewal notice being issued by Us. The renewal notice will also confirm the next periods costs and direct debits will be adjusted accordingly. There will be no price rises until 2026.

2.3 From the Commencement Date, there is a 21 day period in your first year of cover where any claims made will be handled as Pre-Existing Faults requiring chargeable works. Within that 21 day you have a 14 day Cancellation Period to allow you a legal right to change your mind.

2.4 This agreement provides cover at Your Home unless agreed in advance and in writing that the billing and covered addresses are different, for example landlord/tenanted property.

3. Owners responsibility

3 No pre-inspection is required due to the information being supplied directly by You during the sales process, which must be accurate and honest. We reserve the right to cancel the policy at Our first visit to Your Home if any of the electrics are in a poor state of neglect, unsafe, have pre-existing faults or a major design issue that wasn’t disclosed at the time of this Agreement. If the policy is cancelled by Us due to any of these issues You will receive a refund of monies paid less the cost of the engineers labour for the first visit.

4. The policy – duration, inclusions and claims

4.1 Cover may only be paid for by direct debit in twelve monthly instalments or in full by card or cheque subject to each Products structure. Cover is for a minimum of 12 months from Commencement Date.

You can contact Us 24/7/365, however we will only attend visits out of normal working hours where We deem it an emergency situation based on accurate information provided by You.

4.2 The policy covers fault finding and repair labour time, repairs to and parts required to repair isolation switches, light fittings, fuse box, wall/plug sockets (including outdoor when fitted in alignment with British Standards), light switches and fittings, lost power to circuit, wiring to smoke detectors/showers/doorbells/immersion heaters and repairs to the immersion heater unit itself (but not the replacement of it).

We agree to carry out the making of any repairs and the fitting of any replacement parts subject to the terms of this Agreement when You notify of us of an issue in a timely manner.

(a) We will only action a request for repair visit if You are up to date with payments & the failure/breakdown isn’t excluded.

(b) We shall not be held responsible or liable for compensation for any delay in the provision of spare parts by suppliers, and we will only use parts from our approved supply chain.

(c) Labour covers replacement of parts only, it does not cover labour involved in the fitting any new items to your Electrical system

(d) Some elements of the Electrics may have a standard warranty to cover certain parts & labour but this may not cover all eventualities. O’Neil Electrical Care provides a more comprehensive cover to the full system. We reserve the right to use the services of the manufacturer of the part/appliance to carry out a repair at no charge to You and this would be carried out under the term of the contract.

5. The policy – exclusions

The following works and/or items are excluded from this Agreement, i.e. no cover is provided. We accept no liability in these circumstances. If such works are to be undertaken by Us, a signed work instruction will be required from You, and You will be responsible for paying these charges as agreed. Any non-standard parts will be replaced with standard parts, unless the customer purchases equivalent parts directly at their own cost.

5.1 General Exclusions

Work in Commercial Properties (used for any business purposes including bedsits, B&B’s and sub-divided homes) unless otherwise agreed in writing. Any work caused by or arising out of the failure of You to comply with instructions or recommendations of either the manufacturer, installer or Us, and/or You failing to take reasonable precautions to protect or minimise damage to the system.

Any work arising from wilful damage by You or a 3rd party.
Issues due to the failure of the public mains electricity, gas or water supply.
Making good any damage or any work carried out resulting from fire, flood, lightning, explosion, storm, frost, snow, wind and other natural hazards, war or civil disorder.
Any remedial works, consequential loss, damage or liability no matter how incurred unless caused by Our negligence.
If parts required to carry out a repair are or become obsolete through our supply chain or We deem the Electrical system unsafe to use or repair under this Agreement then We may give You a quotation for alternative works. If You do not accept and agree to pay for these works, We may cancel this agreement.
Work on any part of the Electrical or Gas Heating system which is not possible for the engineer to work safely upon (such as in a loft, which does not have a permanent ladder for access) or where the position of other installations or fittings inhibit access. Costs associated with making access and making good post-repair are Your responsibility.
Any defect or failing arising from the original design or installation of the Electrical system.
Any upgrades or improvement work required as a result of legislation (Health and Safety or otherwise) to meet current standards. We may provide a quote for work of this nature. If this is deemed a safety issue and work is not carried out it may invalidate the Agreement and We may cancel this agreement.
Correction of any external influences which may affect the Electrical System such as severe frosts/winds or owner neglect.
This contract does not cover the replacement or introduction of Electrical systems or appliances. If the required repair works are deemed uneconomic by Us, we may provide a quote for the additional works and the costs would lie with You and not Us for replacement and/or installation to be undertaken.

5.2 Electrical Wiring System – Exclusions

The electricity meter or power supply to your home or any outbuildings supplied via your home where caballing is underground or not installed to British Standards, any electrics supplied to outhouses which have power supplied separately to your domestic property.
Electric garage doors or gates, security systems or lighting, telephone, internet (including its general provision) and satellite wiring/dishes, electrical heating (including underfloor heating and electric fires) or renewable energy systems and inverters, timers and programmers or the resetting of them or any other controls.
Electrical and white good appliances added to the wiring system (including a boiler) or their internal wiring including showers, extractor fans, smoke/heat/carbon monoxide detectors, heat pads, smart heating controls or decorative and fluorescent lights.
Major rewiring work, LD2 alarm systems or repairs to any wiring encased in rubber, lead or underground.
Any repair where the result could be a breach in the current electrical wiring regulations or safety standards.
The replacement of a fusebox/consumer unit/distribution boards

6. Service of notices

Any notice served by Us on You hereunder shall be deemed to be properly served if addressed to You and left at or posted to either Your last know address or the address as disclosed in this Agreement.

7. Changes of ownership

7 If the Ownership of the covered property changes during the contract term, You must inform Us. Upon notification of change of ownership cover under this agreement the will cease immediately or on an agreed date. You shall have the option to transfer cover under this Agreement at no cost to the Your new Home provided We accept the system onto cover and it is within the Service Area. If a contract is not taken at Your new property and there has been claims in the contract period to date, the full remaining policy cost is immediately payable. If there have been no claims, no monies will be due from You and no refund shall be made by Us.

8. Alteration to the Fixed Electrical Wiring System

8.1 If during the period of this Agreement You wish to alter the Electrical or Gas Heating system or have work carried out on the System by persons other than Us, notification must be submitted to Us in writing, at least two weeks prior to the work being carried out, We may then:

(a) Agree in writing that this Agreement will apply to the system after inspection by an O’Neil Electrician or Engineer (a charge will be made for this service).

(b) Cancel this Agreement forthwith should the system be altered, extended or have work carried out, without agreement of Us considering the scope of the product. You will be liable for the full costs of the agreement if you have had claims within your current contract term.

9. Cancellation

9.1 Aside from any other cancellation rights within this Agreement, We further reserve the right to cancel this Agreement immediately verbally and/or by providing notice in writing in the following circumstances:

9.2 If You fail to comply with Your obligations under this Agreement.

9.3 If You give false information.

9.4 If You do not make the agreed payments.

9.5 If You do not provide access to the property when required.

9.6 Where there are Health and Safety issues.

9.7 If permanent repairs or improvements We inform you are required are not completed.

9.8 If We find a pre-existing fault at the first visit that wasn’t disclosed when the contract was taken out, such as any faulty components or leaks not immediately visible etc. As there is no pre-inspection visits the first time we may gain access to the property could be several months into the first contract year.

9.9 If We are not reasonably able to find parts to repair Your system through our Supply Chain Partners

9.10 Where We determine that Our staff have been threatened or treated abusively

9.11 In the event of Us, in pursuance of their rights set out in this Agreement, cancel the agreement at the first visit a full refund of any money paid will be made.

9.12 If We cancel this Agreement at any time after the first visit We will refund any money paid for the time left to run during the current period of cover if You have paid annually and no claims have been made

9.13 If You cancel this Agreement during the period of cover You will be responsible for full 12 months payment of the balance of the annual charge for the period of cover if you have made a claim and do not transfer cover.

10. Limitation of obligations

10 We shall not be liable for any failure to perform Our obligations under this Agreement if We are prevented from doing so by any cause reasonably beyond Our control (including but not limited to all industrial disputes, strikes, lock-outs, fire, accidents, road conditions war or force majeure).

11. Payment

11.1 This Agreement constitutes a legal obligation to pay in full for the plan which is a minimum period of 12 months from the Commencement Date. If the Direct Debit is cancelled and payments fall in to arrears then payments to date will not be refunded and payments for the remaining term become immediately due to Us unless the Direct Debit is reinstated.

11.2 Where payment has not been made, the Company reserves the right to refuse all service provision until monies in arrears are paid. For each unpaid Direct Debit the Company may charge an administration fee of £10.00 which will also be collected by Direct Debit.

11.3 If the Direct Debit monthly payment falls into two months arrears, the Company reserves the right to terminate this Agreement. The Owner will be notified of this by letter.

11.4 If during the contract period a change to the rate of VAT is announced then the Direct Debit amount collected will be altered accordingly with notification given to You. As VAT is not directly controlled by US, no in-term cancellation will be permitted.

11.5 Direct Debits from Your account will be regular monthly payments with the first payment being advised to You a minimum of 5 days before it is collected from Your account. Thereafter, no notification will be given unless there was an increase in VAT or parts costs are added so the Direct Debit amount changes.

11.6 The Company is entitled to charge interest on any outstanding sums at the rate of 8% over the Bank of England base lending rate from time to time until payment.

12. Misc

This Agreement shall be governed by and construed in accordance with Scots Law and the parties hereby prorogate the non-exclusive jurisdiction of Ayr Sheriff Court in respect of any dispute arising.

Plumbing Terms and Conditions

1.1 “Company”

Means O’Neil Gas Services Ltd (Us/We/Our)

1.2 “Owner”

Means the person entering into this Agreement with the Company (You/Your)

1.3 “Plumbing system”

Means repairs to your Plumbing system as defined in Section 4

1.4 “Normal Working Hours”

Means Monday-Friday 8am to 8pm, excluding Bank Holidays

1.5 “Home”

Means Your place of residence or the home owned by You that is a private domestic dwelling

1.6 “Service Area”

At the discretion of O’Neil Gas Services Ltd

1.7 “Repair Costs”

Means the charges for parts and labour together with VAT. This is only charged for components or work that are not covered under the contract after Us first quoting for the works

1.8 “Commencement Date”

The date Your information is entered into Our systems – usually within 2 business days from the date of application and confirmed in our confirmation letter

1.9 “Pre-existing Faults”

2. Period of Agreement

2.1 To be read in conjunction with the Summary of Protection information online or in hard copy

2.4 This agreement provides cover at Your Home unless agreed in advance and in writing that the billing and covered addresses are different, for example landlord/tenanted property.

3. Owners responsibility

No pre-inspection is required due to the information being supplied directly by You during the sales process, which must be accurate and honest. We reserve the right to cancel the policy at Our first visit to Your Home if the general plumbing is in a poor state of neglect, unsafe, have pre-existing faults or a major design issue that wasn’t disclosed at the time of this Agreement. If the policy is cancelled by Us due to any of these issues You will receive a refund of monies paid less the cost of the engineers labour for the first visit.

4. The policy – duration, inclusions and claims

You can contact Us 24/7/365, however we will only attend visits out of normal working hours where We deem it an emergency situation based on accurate information provided by You.

4.2 The policy covers fault finding and repair labour time, repairs to and parts required to repair a standard non-flushing toilet including ballcock, valve and syphons.

4.3 Hot and cold water pipes internal to your home between the stopcock and your taps or appliances

4.4 Repairs to dripping or seized taps (non-ceramic)

4.5 Repairing leaking overflow pipes

4.6 Repairs to inlet and outlet connections of washing machine, sinks, dishwasher hot and cold water inlet flexible pipes

4.7 Cold storage tanks and non-pressurised cylinders.

We agree to carry out the making of any repairs and the fitting of any replacement parts subject to the terms of this Agreement when You notify of us of an issue in a timely manner.

We will only action a request for repair visit if You are up to date with payments & the failure/breakdown isn’t excluded.

We shall not be held responsible or liable for compensation for any delay in the provision of spare parts by suppliers, and we will only use parts from our approved supply chain.

5. The policy – exclusions

The following works and/or items are excluded from this Agreement, i.e. no cover is provided. We accept no liability in these circumstances. If such works are to be undertaken by Us, a signed work instruction will be required from You, and You will be responsible for paying these charges as agreed. If required, any bespoke or non-standard parts such as taps will be replaced with standard parts, unless the customer purchases equivalent parts directly at their own cost.

5.1 General Exclusions

Any work arising from wilful damage by You or a 3rd party.
Issues due to the failure of the public mains electricity, gas or water supply.
Making good any damage or any work carried out resulting from fire, flood, lightning, explosion, storm, frost, snow, wind and other natural hazards, war or civil disorder.
Any remedial works, consequential loss, damage or liability no matter how incurred unless caused by Our negligence.
If parts required to carry out a repair are or become obsolete through our supply chain or We deem the Plumbing system to be unsafe to use or repair under this Agreement then We may give You a quotation for alternative works. If You do not accept and agree to pay for these works, We may cancel this agreement.
Work on any part of the Plumbing system which is not possible for the engineer to work safely upon (such as in a loft, which does not have a permanent ladder for access) or where the position of other installations or fittings inhibit access. Costs associated with making access and making good post-repair are Your responsibility.
Any defect or failing arising from the original design or installation of the Plumbing system.
Any upgrades or improvement work required as a result of legislation (Health and Safety or otherwise) to meet current standards. We may provide a quote for work of this nature. If this is deemed a safety issue and work is not carried out it may invalidate the Agreement and We may cancel this agreement.
Correction of any external influences which may affect the Plumbing system such as severe frosts/winds or owner neglect. Frozen pipes which have resulted in a leak or a permanent blockage are not covered.
Any claims where the root cause of the problem stems from a communal area that you do not have full responsibility for.
Joinery works required for access to repair. This can include lifting of floors, floor coverings, laminate, carpets and removal and restoration of kitchen units, bath panels.

5.2 Plumbing system – Exclusions

5.2.1 Showers including the unit, controls, outlet, valves or shower head. Macerator, saniflo or waste disposal units. Cesspits, septic tanks and any outflow pipes. Any blockages or issues resulting from a blockage at any toilet or washing facilities in the property are not covered under the contract

5.2.2 Leaks from any household appliances such as washing machines, dishwasher etc and leaks from sinks, showers and baths where leakage only occurs when appliance is in use.

5.2.3 Taps that deliver boiling or filtered water. Combined overflow and pop up waste mechanisms.

5.2.4 Cracked or broken sanitary ware such as toilets, cisterns, pans and shower trays. Bath and shower seals or grouting, whirlpool bath tubs or spa baths including pumps and valves.

5.2.5 The main house stopcock, the external stop valve connection to the water supply (this is the responsibility of the water company, the external water supply and any pipes outside the boundary of your home, this includes underground mains water supply pipes to your home and any plumbing in a wall or floor or in concrete.

5.2.6 Swimming pools or decorative features including ponds, fountains and any associated pipes, valves or pumps. Pumps including sewerage, drainage and shower pumps and any associated electrics. We do not cover ground, air and water source heat pump systems. Any repairs or replacement to outside taps are also excluded.

5.2.7 Rainwater pipes and guttering, downpipes, manholes and their covers. Lead or steel pipes and quietening noisy pipes that are caused by the expansion and contraction of pipes as they heat and cool

5.2.8 Any electrical appliances connected to or part of the plumbing system such as electrical hot water taps, electrical toilet, washing machines, fridges etc and their discharge pipes

6. Service of notices

7. Changes of ownership

8. Alteration to the Plumbing system

8.1 If during the period of this Agreement You wish to alter the Plumbing system or have work carried out on the System by persons other than Us, notification must be submitted to Us in writing, at least two weeks prior to the work being carried out, We may then:

(a) Agree in writing that this Agreement will apply to the system after inspection by an O’Neil Engineer (a charge will be made for this service).

9. Cancellation

9.2 If You fail to comply with Your obligations under this Agreement.

9.3 If You give false information.

9.4 If You do not make the agreed payments.

9.5 If You do not provide access to the property when required.

9.6 Where there are Health and Safety issues.

9.7 If permanent repairs or improvements We inform you are required are not completed.

9.9 If We are not reasonably able to find parts to repair Your system through our Supply Chain Partners

9.10 Where We determine that Our staff have been threatened or treated abusively

9.11 In the event of Us, in pursuance of their rights set out in this Agreement, cancel the agreement at the first visit a full refund of any money paid will be made.

10. Limitation of obligations

11. Payment

11.3 If the Direct Debit monthly payment falls into two months arrears, the Company reserves the right to terminate this Agreement. The Owner will be notified of this by letter.

11.6 The Company is entitled to charge interest on any outstanding sums at the rate of 8% over the Bank of England base lending rate from time to time until payment.

12. Misc

This Agreement shall be governed by and construed in accordance with Scots Law and the parties hereby prorogate the non-exclusive jurisdiction of Ayr Sheriff Court in respect of any dispute arising.

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