Independent Customer Reviews

New boiler fitted without a fuss and excellent aftercare service.

Boiler installation was carried out efficiently, cleanly and respectfully just as expected.

Excellent local company

Our heating system developed a severe blockage over the summer. It was only discovered when I switched it back on when it got cooler. No heat to any of the downstairs radiators. Two engineers spent four hours locating and removing the blockage. The two guys worked tirelessly. Some new pipework and an extra filter were added. On completion, they explained exactly what they had done and gave us good advice on how to use the thermostatic radiator valves to give maximum efficiency. The system is now working better than I can remember. Radiators heat up almost immediately. I cannot praise the engineers highly enough for their professionalism. Highly recommend. Tom, Troon

We have used O’Neils for a number of years now for our boiler care, always been fantastic!
We recently had our Annual service again, arrived exactly when they said and serviced the boiler promptly. Very pleased, thank you.

Phoned to book our annual gas boiler service on the Thursday service arranged for the following day.
Gas Engineer turned up when you said they would, he was well presented and mannerly, carried out his work professionaly and left leaving no mess whatsoever.
Then a few days later I received a call from their staff to check everything went okay.
Would highly recommend this company.

Work carried out promptly. Engineer very helpful. New boiler a huge improvement on the 21 year old original.

Had my yearly service last week from O’Neill’s and couldn’t be happier. The engineer came within the specified time, completed his work promptly and efficiently. I was able to carry on what I was doing without even knowing he was there. Everyone from the staff on the other side of the phone through to the engineers are friendly and experienced. Highly recommended!!

Had a call to remind me my service for boiler was overdue ,boiler was serviced efficiently and the engineer was very courteous , there was a part needed after the service and the guy informed me I wouldn't need to do anything, they ordered the part and called to arrange a date and time suitable for me everything was taken out of my hands and the staff... girl from the office and the engineer were so helpful it was so plain sailing for me .
I have had the great pleasure of being with this company for a few years and always had amazing service..Would absolutely recommend them as the best in everyway Thanks again for a job well done and more ... regards Helen Skehill

We had a new worcester combi boiler fitted last week.
Engineer first class, very professional, explained new system, checked all was working well and left the utility room clean. Old boiler and parts taken away. Delighted with installation - hoping the new boiler works as well as it looks!

New boiler was fitted efficiently and well by the O’Neils engineer.

New boiler fitted. Delighted with promptness of visit by O’Neil Gas, service provided, reasonable price and all of the staff I have dealt with. All exceptionally friendly and knowledgeable. Highly recommend.

Recently had our third boiler installed and the work was done by O'Neil Gas - this was a new one for us as it is thermostatically controlled. The engineers were a credit to their employers and very respectful of the work needed and the noise level. Very satisfied with our new heating system.

Our oil boiler was due a service so we reached out to O'Neils. They were able to find a time to suit quickly and, on the day, the engineer was a little earlier but had told them we would be home.

The service was straightforward and we were told about things to check and signs to look out for. This was helpful as we are fairly new to the property and the previous company didn't mention any of this so we thought this showed excellent customer service.

We will invite them back next year and know that should we have any issues they will be able to help us.

My recent experience was met with Excellent, Efficient and Friendly Customer Service Staff in regard to an urgent home repair. The Engineer carried out a thorough investigation and completed a challenging repair given the confined space and location. Under the circumstances all those involved exceeded my expectations.

Hugh, the engineer, took the time to explain all the service details and was very knowledgeable about the system.
Callum and Brian did an excellent job installing our new boiler.
The team was professional and efficient throughout the entire process, and I couldn't be happier with the service I received.

Really impressed, guys arrived early and on time. They worked diligently to get job done in one day. Very professional and stayed as long as the job took, we were given a good tutorial on how everything worked, which was really helpful. Would certainly recommend and use the services again.

Instalation of our Baxi boiler went without a hiitch.The engineer was extremely efficient, pleasant to speak to and clean and tidy.

Fantastic company, great communication and very efficient. Thank you

I had to call out an engineer on Saturday night. Alister the engineer told me he was on his way and kept me updated on his progress. Really knowledgeable guy. He needed some obscure part which he organised for early delivery. He made sure I had heating and hot water before he left. When I phoned his office on Monday morning I found the part and engineer visit had already been organised. Great service!

Exemplary service from the O'Neill team. I have an O'Neill Care plan and when we needed it with a spouting water emergency, they were there quickly and without fuss. Sorted the problem, and the team we dealt with were all highly personable. Highly recommend signing up to O'Neill Care.

Have used O'Neil G&P for years and always have had excellent service. The office staff are always very pleasant and helpful and the engineers are friendly and professional. Had an issue with boiler this week and the engineer came out within two hours of call and issue resolved. He was very helpful with advice. O'Neil are an established company with a lot of experience and offer great customer service.

Boiler service then a repair shortly after.

Great service by professionals. You can tell they take pride in doing a good job and put cust exp high on their priority list!

Fully recommend.

O’Neil carried out my annual boiler/heating service. The work was carried out by a courteous and efficient engineer who was also helpful in answering my questions. Also worthy of a mention are the very helpful and pleasant office staff who arranged the service and followed up to ensure customer satisfaction.

Had a leak in my boiler and called up O'Neil, they had a guy at my place within 40 Minutes and he had the problem sorted within another 20 minutes.

The GasCare contract is worth every penny.

Cannot recommend them highly enough

O'Neil's fitted new boiler excellent service from the 2 engineers very clean and tidy would recommend O'Neils for great service thank you

I cannot speak too highly of the excellent service I have received from the whole O'Neil team, from the friendly and efficient staff on the phone to the competent and knowledgeable engineers who have called. At a time of year where there is greatly increased demand, their system is obviously geared to cope well. As someone who has experienced the frustrations of being kept on hold I was particularly impressed that there was an option to get a call back which actually worked. This is a firm I am happy to recommend.

Great service will everything explained

Professional and efficient

Our Annual Servicing of our boiler was very efficient.